FAQ
Lands new visitors to the website by solving queries
General Topics
Give me a brief about Magento 2?
Magento 2 is the most advanced form of the leading eCommerce platform. It provides different tools that incorporate SEO, catalog, and advanced marketing management needs. We can say that the functionality, content, and the look of the online business can be controlled more comfortable than ever.
Is it worth to migrate to Magento 2 from Magento 1?
Yes, it is. Magento 2 is undoubtedly is better than Magento 1 as:
It can take 117% more orders per hour than Magento 1.
The checkout of Magento 2 is 38% more than Magento 1.
It offers a 50% faster page loading speed as compared to Magento 1.
Magento 2 includes more security features.
It can manage 2.1 million pages/hour.
It supports the latest version of PHP 7.0,7.1 and 7.2
Which are the different payment options that you support?
MagentoFX supports Paypal, wire transfers and direct bank transfer.
How will you notify me of the new version?
Our team will contact you with the details you have given either in the form of SMS or email.
After installing the extension, I got an error “404 not found” page in the back end? What is the process to resolve it?
This error can be fixed easily by resetting the permission role of your administrator.
Step 1: Login your Magento 2 Admin Panel
Step 2: Navigate to System->Permission->Roles
Step 3: Select the role name to edit. Usually, the administrator role name is picked.
Step 4: Choose “Role Resource” and modify “Resource Access” to “All.”
That’s it! Do not forget to clear the cache in the end.
Which Magento versions is your product compatible with?
MagentoFX products are compatible with the latest versions only. With Magento 2:
Community/Open Source: 2.1.x – 2.2.x
Enterprise/Commerce: 2.1.x – 2.2.x – 2.3.x
What should I do after purchasing your installation service?
After accepting your installation service order, our team will ask you about your details. If your order reaches us before the working hours, then we will contact you immediately after resuming the work.
Or, you can send us the information related to Admin access and FTP account. The sooner we receive your information, the sooner we complete the installation.
I want to purchase your product, But there is no compatible version with my Magento websites. What should i do?
You can contact our Support and Maintenance system and notify them about the issues. Our experts will create a compatible version for you.
Can I have a version with editable source code after I buy an extension?
You can get a 100% open source edition of your product after purchase
What is your project delivery time?
The project will be delivered according to the time frame given by you. This can get extended if there will be any changes.
What are the free responsive Magento 2 themes?
A lot of businesses are using Magento 2 for their eCommerce store. There are several free themes available out there. You can choose according to your business requirements. Some of the best free Magento 2 themes are; BizKick, Ketty Magento 2, Ves Fasony, FreeGo, Pixtron and Necessary.
How secure is Magento 2?
Magento 2 has advanced built-in security options. It attains SHA-256 intended for passwords. Magento 2 lessens the probability of the dictionary attack to work. It also has a fraud protection system- Signifyd. It is integrated into the latest version of Magento 2. this works by permitting the platform to find and reject the orders that can cause some scam.
Are you available 24×7?
Yes, we will solve all your problems 24/7. We can also work on weekends according to customer requirements. Expert Magento 2 developers will strengthen their efforts to complete tasks within the allotted time.
Can I first evaluate your work samples?
Yes, you can request samples or browse our online portfolio, where we showcase the best work we have to offer. These samples will give you a fair understanding of the methods, techniques, and ideas we serve. If you would like more detailed information about our previous work, you can contact us via the official mail ID or phone number provided on the “Contact Us” page.
About Pricing
Is your extension/product/plugin a one-time investment or monthly fee?
You are required to purchase our multipack solution once. Then, you can use it with lifetime updated and without any monthly cost.
Do you demand an extra fee for the updated version for the purchased product?
Here, you can get a free lifetime update for your bought product. But, for the migration process, an extra fee might be taken because of the difference in code structure and architecture. You can contact us for more information.
Do you offer any discounts?
Yes, we give discounts to our potential customers. There is a 50% discount on inner pages and on large orders.
The required discounts can be finalized after examining your needs. For more information, you can also contact us for more details.
Privacy & Usage Terms Questions
Can I ask for a refund after purchasing if I am not satisfied?
Though we always try to work as per your needs. Even then, the issue persists, then we will refund the money as per the status of the problem and the project.
Who will own the code?
You will have all the rights to use and change the code we provide.
It has been 365 days that I have purchased your product but did not use it. Is the refund possible?
We do understand your situation. But the refund is not possible in this case. It infringes on our policy. Though, we will do our best to offer you the maximum support to resolve all issues that may occur.
What about the Privacy policy?
To offer you privacy is our precedence. The designs and code files provided to you remain with our company. Once we have your permission, we will give a reference to your website. To guarantee more privacy, you can sign our non-disclosure agreement.
I bought two items in one purchase. Is a refund possible?
It is possible only when you abide by our refund policy. But the discounts provided will not get refunded.
What details are required on chat, email, or call?
Please provide the below details communicating.
E-mail address
Sales Order Number
Product(s) or details of each product in question
Customer Name
Additional Requests
Does your extension support multiple domains?
Our license enables you to practice an extended license in a Magento installation. The extension is domain-agnostic but installation-related. If you control multiple domains on the related instance of Magento, you can consider one extended license. But, if you operate every website on a fresh installation of Magento, each website requires a separate license.
How do I get an updated version?
When MagnetoRX releases an updated version of any product, pay attention to the Release Notes tab on the product page for news about the latest version. Customers who buy products from us can contact us by email to get an updated version. Upon receiving such a request, we will send a new package version. Alternatively, you can navigate to My Account-> My Downloadable Products for downloading the current version of the extension.
Can your extension work with my third-party theme?
Our extension is compatible with most third-party themes. However, if you have a problem with the theme, we will solve it for you.
Do you offer open-source extensions?
Yes, we do. You can check the source code. Though, these extensions are not meant to sell according to the license agreement.
Ordering and Delivery
How much time will it take to get a product after I place an order?
After the payment is completed, you will get an email indicating how to download the product. Log in to your MagentoFX account and download it. Use the product directly. If you need any further help, please contact us.
Where can I get download packages for downloadable products at MagentoFX?
You need to login to the MagentoFX with the mail given to you. From my account ->downloadable products->you can get the packages.
Why am I not able to add a product to the cart?
To make sure you save time and get the most suitable solution, we will not open the multipack solution. Please contact our specialist or leave a ticket to the support system for product purchase and free discussion.
Why my purchased items are not there in the downloadable products?
Don’t worry. Contact us and tell us your order ID. We will resolve the issues and assure you that you can download the product in less time.
Are your services compatible with mobile devices?
Certainly! Our services are compatible with mobile devices, such as Android, iPhone, tablets, and iPad. You only need to select the “mobile device compatibility” option while placing an order.
